Tier 1 support,
taken care of.
Our agentic systems triage incoming requests, draft the replies and follow cases in the background. They come back to your reps when a situation calls for judgment.
Requests taken care of
for support teams
Illustrative example
“Our support teams use their AI agent to work through system messages and customer requests faster.”
Marc D.
Operations Director · Manufacturing
An agentic system takes on support requests for an accessibility equipment manufacturer
20%
time saved in technical support
A European scale-up rolls out agentic systems across every support team
2×
tickets resolved per rep
Key benefits
Your reps get back the conversations that matter
- 1
Triage stops eating your team's day
Incoming tickets are qualified by topic and by complexity, then routed to the right skill. Your team leads stop refereeing a queue and start managing load and sensitive cases.
- 2
Replies arrive drafted and sourced
The system writes from current product documentation and the customer's history, and cites what it relied on. The rep reads, adjusts and decides to send instead of starting over.
- 3
What your customers say becomes usable
Conversations and calls are analyzed over time to surface recurring patterns, friction points and the themes that belong with product. Your team leads work from findings instead of impressions.
- 4
New reps are not left on their own
The system answers their questions in the context of the open case and shows them how comparable ones were handled. Ramp-up runs on the real material of your support desk, not on a frozen handbook.
- 5
Your reps keep the relationship
Nothing reaches a customer until a rep has read it and approved it, and ambiguous or sensitive situations escalate by design. The goodwill gesture, the apology, the actual listening — those stay human.
Custom integrations
The system works where your customer requests already live: your ticketing tool, your knowledge base and your team channels, from Zendesk to Google Drive to Slack.
See all integrations
Box
Asana
GitHub
Notion
Slack
Google Drive
Salesforce
Mixpanel
Monday
Zapier
Figma
Zendesk
One agentic system per domain
Customer support is one domain among several. The same architecture holds elsewhere in the company: the system takes on the repeatable work, your teams keep the decision.
No training on your customer data.
Enterprise-grade security and support.
- No training on your data
- Domain verification, SAML, SSO and SCIM
- SOC 2 Type II-certified infrastructure
- ISO 27001-certified hosting
- GDPR compliant
- Data encrypted at rest (AES 256) and in transit (TLS 1.2+)
- Knowledge verification settings
- User feedback on every answer
- Usage and adoption analytics
- Ready-made connectors for your apps
- A dedicated success team, priority support and an SLA
- AI strategy advice and hands-on integration support
- Onboarding built for your team, change management included